Rebecca Said:
paid for frames and prescription lenses on 3/3/2011. It has been 3 weeks since I ordered my frames. I paid $25 dollars for my frames to be shipped from Italy within 10 days (I paid on 3/3/2011 and today is 3/24/2011). The office manager kept giving me different stories as to why the frames have not arrived yet. So not only have the frames not arrived, I have to wait for them to ship the frames to their offsite lab once they do arrive.
I've been calling them every few days for an update and I keep getting a different story. They will not provide me with a tracking number either. I asked if they could refund me the $25 dollars I paid for shipping and the office manager and one of the doctors kept giving me the run around. On 3/21/11, I asked if the store owner could give me call by the end of the business day and they never did. I called the store and left a message for the office manager and again, she did not call me back. I felt very slighted.
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